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Unexpected Ways to WOW Your Guests (and Make Them Feel at Home) | Guest Experience Tips

Leah Verdolino • August 12, 2024
Unexpected Ways to WOW Your Guests (and Make Them Feel at Home) | Guest Experience Tips

Making Your Guests Feel Special Right from the Start

As a host of Short Term Rentals (STRs), Medium Term Rentals (MTRs), or Long Term Rentals (LTRs), your ultimate goal is to create memorable experiences for your guests. One of the simplest yet most effective ways to achieve this is by going the extra mile with thoughtful amenities. These small gestures not only show your care but can significantly enhance your guest's comfort and satisfaction.

Providing Welcome Amenities: A Gesture of Care and Convenience

Picture this: Your guests arrive at your property after a long journey. They're tired, maybe even a little frazzled. What could be more welcoming than finding a beautifully curated basket filled with essential toiletries? Offering items like shampoo, conditioner, body wash, a toothbrush, toothpaste, mouthwash, and lotion can make all the difference.

Why This Works:

  • Shows Care: This gesture communicates that you’ve thought ahead about their needs. As one host put it, "I usually like to get a shampoo, a conditioner, a body wash, a toothbrush, toothpaste, maybe some mouthwash... just a couple of those things, just to show the person that we care and in case they forgot some of those items."
  • Adds Convenience: Guests may forget an item or two. Providing these essentials saves them an inconvenient trip to the store, adding a layer of ease to their stay.

Tip for hosts: Consider adding a few extra luxury items like a face mask or a soothing lotion to elevate the guest experience even more.

Welcoming Pet Owners: Extending the Warmth to Furry Friends

If your property is pet-friendly, you have a fantastic opportunity to wow your guests by welcoming their furry companions. By leaving a small toy or treat for their dog, you not only make the pet feel special but also deeply impress the pet owner.

Why This Works:

  • Demonstrates Thoughtfulness: It shows that you’ve made an effort to consider the entire family – pets included! "If they are [pet friendly] and you know someone’s coming with a dog, then get that dog a toy or something and leave it for them so that the owner can see it... so that you’re very welcoming to them and their dog," suggests an experienced host.
  • Enhances Comfort: Pets are often like children to their owners. Showing extra kindness towards them can increase the guests' overall satisfaction and likelihood to leave glowing reviews.

Tip for hosts: Keep a small selection of pet toys or treats in your storage so you’re always prepared to welcome pet-owners warmly.

Thoughtful Amenities: Elevating the Guest Experience

At the core of these ideas is a simple principle: Thoughtful amenities can dramatically elevate a guest's experience. Whether it's providing everyday essentials or extending hospitality to pets, these small touches can make your property stand out from the rest.

How This Helps:

  • Enhances Comfort: Guests feel more at home when they are provided with the little things they may need.
  • Builds Positive Reviews: Thoughtful gestures often translate into positive feedback and higher ratings, which are crucial for your rental's success.
  • Shows You Care: Simple actions like these reflect your commitment to providing a welcoming and comfortable environment.

Tip for hosts: Take a few minutes to personalize your touch based on the guest’s profile or booking details. Personalization can significantly enhance guest satisfaction.

Incorporate Thoughtful Touches for Fantastic Reviews

Incorporating these thoughtful amenities into your rental not only enhances your guest experience but also builds your reputation as a considerate and attentive host. So, the next time you prepare your property for guests, remember these small yet impactful gestures.

Take the extra step — you’ll be amazed at how much it resonates with your guests and how positively they’ll respond.

For more tips on how to enhance your guests' experience and improve your rental's success, visit our blog.

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